Refund & Cancellation Policy
How rescheduling, cancellations and refunds work for consultations, Discovery Sessions and programs.
In short: give us 24 hours' notice to move a session. Not the right fit after your first program session? You get a refund for everything except that session. Leave a program later and unused sessions are refunded pro rata.
Free 20 minute consultation
Free, with no obligation. If you can't make it, please cancel or reschedule using the link in your confirmation email.
Discovery Session ($165)
- 24 hours' notice or more: reschedule free of charge, or cancel for a full refund.
- Less than 24 hours' notice or a missed session: the session is charged. We will offer one courtesy reschedule for illness or a genuine emergency.
Breakthrough Term and Signature Program
- First session guarantee: if you decide after your first program session that it isn't the right fit, tell us within 48 hours. We refund everything you have paid, minus that one session at the standard rate of $165.
- Leaving later: you can stop at any time with written notice by email. Unused sessions are refunded pro rata at the program's per session rate. Sessions already delivered, or missed without notice, are not refundable.
- Payment plans: if you leave during a payment plan, any future instalments are cancelled. If you have paid for sessions you have not used, they are refunded pro rata. If you have used more sessions than you have paid for, the difference is due at the per session rate.
- Expiry: sessions must be used within 16 weeks of the program start date. If we cannot schedule them because of our availability, they never expire.
Rescheduling program sessions
- Give at least 24 hours' notice by email and we will move the session to another available time.
- Sessions cancelled with less than 24 hours' notice, or missed, count as used. We understand that children get ill, so we offer one courtesy reschedule per program.
- If your child joins late, the session ends at the scheduled time.
If we cancel
If Lianne needs to cancel a session, you choose between rescheduling at no cost or a full refund for that session. If we ever have to end a program early, every unused session is refunded in full.
How refunds are paid
Refunds go back to the original payment method within 10 business days of approval. Your bank may take a few more days to show the credit.
Questions or concerns
If you are unhappy with anything, please email us before contacting your card provider. We will always try to put things right quickly and fairly.
Contact
Questions about this page? Email lianne@bloomwithlianne.com. We reply within two business days.